Questions, answered.
The essentials about ordering, delivery, payment and returns.
How long does delivery take?
Estimated delivery is 24–48 hours from order confirmation. Timing may vary because of the destination, weekends, holidays or events outside our reasonable control.
How do I pay?
You pay the courier at delivery. Please follow the instructions given during order confirmation and make sure someone is available to receive the parcel.
Can I withdraw from my purchase?
Eligible consumers may exercise the right of withdrawal within 14 days, subject to the conditions described on our Right of Withdrawal page.
How do I request a return?
Contact [email protected] before sending anything back. We will provide the instructions and return details.
How can I track an order?
Use the Track Order page or contact our team with your name, phone number and order reference.
Who can I contact?
Email [email protected] or call +39 051 6384 927.