Shipping Policy
This policy explains our indicative delivery times, destinations and what happens when delivery cannot be completed.
1. Processing and delivery
Orders are processed after confirmation. The indicative delivery time is 24–48 hours. This estimate is not a guaranteed deadline and may vary due to destination, courier operations, weekends, public holidays, force majeure or incomplete customer information.
2. Delivery information
The customer must provide complete and accurate recipient, address and contact details. We may contact the customer to verify information before dispatch.
3. Delivery attempt
Someone should be available at the delivery address to receive the parcel and pay the courier at delivery. If delivery is unsuccessful, the courier or our support team may contact you to arrange the next step.
4. Inspection on arrival
Check the parcel for visible damage or tampering before accepting it. Where possible, note any reservation with the courier and contact us promptly with photographs and order details.
5. Contact
For delivery support, email [email protected] or call +39 051 6384 927.