Returns & Refunds
This page summarises the procedure for return requests and refunds, without limiting any mandatory consumer rights.
1. Contact us first
Before returning a product, email [email protected] within the applicable period. Include your name, order reference, the product concerned and the reason for your request.
2. Return conditions
Unless the product is defective or non-conforming, it should be returned complete, with accessories and documentation, and handled only as necessary to establish its nature, characteristics and functioning. You are responsible for any diminished value resulting from handling beyond what is necessary.
3. Return instructions and costs
We will communicate the return address and practical instructions. Where the return follows a change of mind, direct return costs may be borne by the consumer unless we state otherwise. For defective or incorrect goods, contact us so we can assess the appropriate solution.
4. Refunds
When a refund is due, it will be issued after the returned goods are received or after acceptable evidence of dispatch is provided, in accordance with applicable law. We may need your bank details to process a refund because the original payment was made at delivery.